Last updated: June 26, 2026
We want you to try Million Candles with confidence. This policy sets out exactly when refunds are available. It forms part of our Terms of Service.
Your first subscription payment (monthly or annual) is eligible for a full refund if ALL of the following are true:
(a) you request the refund within 48 hours of the first charge;
(b) your account has run fewer than 5 chart analyses since that charge;
(c) no AutoPilot executions have been placed through your account;
(d) it is your first refund — the guarantee applies once per customer, ever.
To claim: email admin@millioncandles.com from your account email with the subject "Refund request". No reason required. Approved refunds are issued to the original payment method via Stripe within 5–10 business days.
Renewal payments (second month/year onward); partial billing periods; payments older than 48 hours; accounts exceeding the usage limits above; accounts terminated for violating our Terms; and bank/exchange fees on international payments.
Refunds are also not available on the basis that a particular broker is unavailable on the platform. Supported brokers are listed on our Launch Pad page; by subscribing to a plan that includes broker execution (including AutoPilot), you confirm you checked that your broker is supported beforehand. The unavailability, removal, or limitation of any broker integration is not grounds for a refund.
Cancel any time in Settings → My Plan — no email needed, no questions asked. Your plan stays active until the end of the period you already paid for, then will not renew. We do not provide pro-rated refunds for unused time after the 48-hour window.
Upgrades take effect immediately; Stripe automatically pro-rates the difference. Downgrades take effect at the next renewal.
Genuinely duplicate or erroneous charges are always refunded in full — contact us with the transaction details.
Please contact us before disputing a charge with your bank — we resolve almost everything within one business day. Chargebacks filed without contacting us, where service was provided as described, may result in account suspension.
If we change pricing, existing subscribers receive at least 30 days' email notice before the new price applies to their renewal.
admin@millioncandles.com · we reply within 1 business day.